With a new year just around the corner, it's nearly time to wave goodbye to 2018. For Good Travel Management, it’s been a really strong year. Business wise, it is proving to be one of our best yet, with new business wins totalling nearly £5m in sales, alongside the strengthening of our partnerships with a number of our long-term clients. We’ve also invested in both people and technology as well as keeping abreast with industry and wider business challenges galore, from GDPR, Payment Services Directive, NDC and Travel Content and by no means least, the uncertainty of Brexit.
It is therefore really pleasing to see that so many of our clients within the SME sector are ‘cracking on’ with it and ensuring its business as usual...looking for new opportunities globally and embarking on market visits and trade missions.
Here, we take a look at our highlights and give you an insight into our plans for 2019...
Back in April, Good Travel Management were delighted to welcome three industry experts to our operations team in Hull, Chris Veal, Phil Jackson and Samantha Frankish joined the business to strengthen our already experienced pool of travel consultants, bringing with them many years of industry knowledge and know-how along with an excellent reputation within the region.
Managing Director Kevin Harrison commented on the new appointments at the time “We are delighted to have Sam and Phil and Chris join the operational team here in Hull. Combining a wealth of knowledge and expertise on all aspects of the business travel industry, they strengthen an already excellent service offering for clients in all areas of corporate and marine travel management, helping to support the overall growth of the business.”
Later in the year, we welcomed Morten Aarts to our Sales team, based in the North West of England. Morten will be supporting our growth strategy across the UK, having worked in the corporate travel industry for a number of years, but particularly with a focus on our North West and Midlands teams.
Elsewhere, our second apprenticeship scheme will come to an end in March 2019, with Good Travel Management offering opportunities for 8 apprentices looking to develop a career in business travel over the 2 courses we have previously run in-house.
Quality Survey 2018
For the third year running, we are incredibly proud to report that our overall customer quality survey results were again exceptional, demonstrating the value you feel that our support teams provide, and the importance we place upon consistently delivering great customer service.
Some key takeaways from the results:
97% of our clients rate our services as Very Good/Excellent
99% of our clients would recommend our services to others
Press Features - Raconteur and BBT etc
It has been a great press year for Good Travel Management. Not only were we featured within The Times pullout Raconteur - The Future of Business Travel. but we have also appeared within leading business travel industry magazines The Business Travel Magazine and Buying Business Travel, talking all things Spend Management and Behavioural Science.
Head of Sales, Account Management and Marketing Wayne Durkin, was also part of the Crew Round Table Debate in leading shipping industry magazine, Ship Management International.
Destina TWAAS Nomination
Destina by Good Travel were delighted to have been shortlisted for two national awards back in July at the annual Travel Weekly Agent Achievement Awards 2018!
Abi Hyslop was shortlisted for Leisure Agency Manager of the year, after coming through an interview with the panel of judges in London. Destina by Good Travel was also shortlisted for the Aspire Agency of the Year award 2018 - awarded to travel agencies in the luxury travel sector.
The year has been one of investment within our technology platforms and capabilities. These have included deepening our product range in areas such as Duty of Care, Expense Management and Travel Booking Platforms. Although our USP is the expertise and support our teams of consultants and account managers provide, they are backed by industry-led solutions for both our clients and our own internal use. Our investments reached a peak in November when we invested in a new Mid and Back Office accounting platform, which once fully implemented will help us to create both efficiencies and improved finance and data offerings to our clients.
As part of the John Good Group’s strategic planning and to ensure the continued long-term success of the business, we are delighted to announce that Kevin Harrison (MD Good Travel Management) has been appointed to the parent board of the John Good Group from January 2019.
Kevin has been a key member of the JGG senior management team for over 10 years and in line with the companies wider strategic vision, the travel business has been identified as one of the primary growth engines of the group with this appointment helping to embed this further. The John Good Group is a long established family owned business with specialisms in the logistics and travel sector, with operations around the UK, the EU and globally, however despite our great track record for growth the company remains a strong family business with clear values and a commitment to the communities it operates in via the Matthew Good Foundation.
Our plans for the business in 2019 will include further technology investments - both in products and the team itself, as well as the ongoing development of our people as we broaden our range of consultancy services in travel and expense management.
We have an ambitious plan for further growth, particularly focused around our areas of specialism in the international travel requirements for the SME and family business sector but for now, it will soon be time for a breather before the hard work starts again in 2019.
We’d like to thank everyone for their continued support, feedback and custom and we look forward to working with you in 2019 and beyond!
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