We had some really positive news recently when Good Travel Management where announced as the winners of the UNIGLOBE 2018 service excellence award!
The award is given to the Travel Management Company who achieves the highest customer satisfaction rating in the annual online customer quality survey, which goes out to thousands of customers of the 35 UNIGLOBE member companies within the UK.
Good Travel Management had a great response from our own clients with some fantastic feedback and quotations resulting in us outperforming our peers. Such feedback included insights into which future products and IT developments were of particular interest to our customers, which helps to drive our technology developments ensuring they are relevant.
Once again our Net Promoter Score was outstanding, with 99% of clients stating they would recommend our services to others. Alongside this where many comments (see below), including the recognition of the knowledge and expertise of our teams in addition to how our business travel consultants go above and beyond in making customers lives less stressful.
Managing Director Kevin Harrison commented on the award “A big well done to everyone within the business in achieving this and a thank you to our customers who work with us as without your feedback and rating we cannot continue to evolve and ensure our relevance”
A selection of comments received from the 2018 survey:
“Can't fault the Stockport office - always there when I need them and going the extra mile! The entire team are friendly and even the most complex of requests are never too difficult for them to tackle”
“Set up for the online booking tool was fantastic. Thank you to your hard working staff who are worth their weight in gold”
“The staff in the Hull branch we deal with are a credit to your company, they always deal with our requests quickly and help with any travel bookings or changes we have promptly”
“Delighted with the service that is provided to myself and colleagues by the whole Good Travel team. They could not be more helpful”
“The staff at your West Midlands office are super professional but friendly too making for a great combination. 10 out of 10 from my perspective. Keep up the great service”
“Just continue with the excellent service please. The staff make my job much less stressful. Thank you”
For more information on how Good Travel Management could support your business travel requirements, get in touch:
T: 0330 0040 0520