You may remember at the end of last year when we asked you to tell us what you thought about us and our service, via our survey.
For the second year running, we are incredibly proud to report that our overall results were again exceptional, demonstrating the value you feel that our support our teams provide, and the importance we place upon consistently delivering great customer service.
Here are some key takeaway stats from the results:
- 99% clients felt their Business Travel Consultant was professional and knowledgeable
- 98% of clients rate their Account Managers highly for input and support
- 99% of clients rate our customer service as Very Good / Excellent
- 92% of clients feel Good Travel Management offered a full range of products and booking support
- 98% of clients feel Good Travel Management keep them highly informed when a travel disruption occurs
- 99% of clients would recommend our services to others
- 99% of clients feel they consistently receive positive customer service
- 98% of our clients feel Good Travel Management delivers fast and accurate responses.
- 97% of our clients feel their feedback is taken on board.
We wanted to thank everyone who took part in the survey, the results give us great feedback and the opportunity to ensure we continue to provide the best possible service and options.