Through our membership of the Uniglobe buying consortium, we conduct an annual survey of our customers to find out how they feel about our business and the quality of the support we provide to them.
Results are then collated nationally and globally across all Uniglobe member agencies. For the third year running, we are incredibly proud to report that our overall customer survey results were again extremely positive.
Here are some key takeaway stats from the results:
- 98% of clients feel that our Business Travel Consultants are professional and knowledgeable
- 96% of clients rate their Account Managers highly for their input and support
- 94% of clients rate our customer service as Very Good or Excellent
- 96% of clients feel that Good Travel Management offers a full range of products and booking support
- 90% of clients feel that Good Travel Management keeps them highly informed when a travel disruption occurs
- 97% of clients would recommend our services to others
- 96% of clients feel that they consistently receive positive customer service
- 96% of our clients feel that Good Travel Management delivers fast and accurate responses.
- 96% of our clients feel that their feedback is taken on board.
As you can see from these results, our clients across all of our locations continue to value the excellent support our teams provide to them on a daily basis. For our industry, these results demonstrate the quality of our people and their commitment to our values by providing a service that we are proud of.