Is bigger always better?
This is a question many company’s find themselves asking when searching for a new Travel Management Company (TMC).
Here at Good Travel Management, we make no bones about being a smaller, independent, family-owned TMC… in fact, it’s something we are extremely proud of and see as one of our strengths. But for a company to be confident in the value and service a smaller TMC can offer, there are certain caveats the TMC would need to hit in order to be trusted to fully manage a Travel Programme.
Below we investigate some aspects you should check out before choosing to move forward with a smaller TMC:
As much as service and technology are important when choosing a TMC, there is no getting away from the fact price matters, and when taking on a new TMC you want to be assured you are getting competitive rates for flights, hotels and car hire. To compete with the large, Multi-National TMC’s, many smaller ones join forces through various networks such as Uniglobe and other buying consortiums combining the entire networks buying power to negotiate preferential rates with airlines and hotels. By doing this, the Smaller TMC’s can maintain great pricing for their clients whilst still offering the benefits only a smaller company can bring to a travel programme.
With the rise of the Millennial workforce, an end to end booking process through the online tool or a booking app will ensure high adoption of your online travel programme from all travellers and will also ensure your TMC’s service fees are kept to a minimum. Any online offering should also be complemented with an offline booking solution to ensure your travellers are fully looked after when booking complex or tricky itineraries.
Portfolio of Account Sizes
When considering a smaller TMC, it’s always handy to get an understanding of their current portfolio and account sizes to be sure they are fully equipped to handle your spend. Knowing a TMC has current clients of a similar size to you will put your mind at ease and allow you to enjoy the extra care and attention an independent TMC can offer.
Whilst the large, well known TMC’s can use their brand awareness to give confidence when clients are choosing whether to go ahead with them, the smaller, lesser known TMC’s must go that extra mile to built trust in their ability to successfully manage a large travel programme. The easiest (and most trustworthy) way to give this assurance is to provide references from their current clients. If a current client is willing to take time out of their day to give a positive reference, you can rest assured the TMC is going above and beyond for them, and you can be assured they will do the same for you.
Big Fish, Small Pond
Would you rather be a small fish in a big pond, or a big fish in a small pond?
This really is down to personal preference but is another consideration when deciding between a large or small TMC. Would you prefer to be one of 1000’s of clients, or to be a valued client in a smaller pool of customers? By using a smaller TMC, there is no doubt your business would be valued more and the TMC would go the extra mile to ensure your complete satisfaction. As long as they can offer all the service elements your business needs, you won’t be disappointed in placing your trust in them.
There is no doubt that there are benefits to both small and large TMC’s, and as mentioned above, this is always down to the preference of the client, but for those doubting whether a smaller TMC can handle their travel programme, or unsure of the many benefits a smaller one can offer – it’s always worth assessing the above points and if they tick all the boxes, why not give them a try!
What are your thoughts? Do you currently use a Small TMC? Leave your comments in the box below…