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Complexities of Business Travel – Your Challenges #1 My Flight was cancelled, how do I manage and track a refund?

Complexities of Business Travel – Your Challenges #1 My Flight was cancelled, how do I manage and track a refund?

Experiencing disruptions to travel plans will leave any seasoned traveller feeling frustrated, especially when there are disruptions due to a global pandemic. This is especially prevalent when it comes to obtaining a refund from an Airline, and where an experienced Travel Management Company comes into its own, providing expertise to organisations who find themselves stuck trying to obtain a refund.

Here at Good Travel Management, we have live access to flight schedules, working natively in airline systems meaning we can re-arrange and process cancellations immediately. We’ll manage communication to your traveller and finance team and process the refund application for you. We manage the timescales with the airline to ensure you obtain a refund as soon as possible, whilst certifying that it is the correct amount if it is a part used journey, we monitor this from start to finish, keeping you updated along the way. But that’s not all, we also have our teams tracking any unused refundable tickets, automatically refunding these back to the client when acquired, taking the stress out of the whole process and leaving organisations to focus their efforts on the day-to-day side of the business. Having full visibility of a refunds value and status, helps for comprehensive and meticulous management information (MI) reporting - yet another service Good Travel Management can provide to clients.

Is your organisation facing the above challenges as you make the start to travel again for business in 2021? If so, the only way to manage the above challenges/problems effectively and efficiently whilst knowing your employees are not only safe, but well equipped to travel with the correct documentation, is to speak to the experts.

You can contact Good Travel Management via the following means: 


T: 0330 004 0520 

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About Chelsea Gill

Chelsea is one of our experienced Senior Business Travel Consultants and has a real passion for Business Travel. She has worked for Good Travel Management for over 6 years and loves nothing more than helping clients get from A to B without a hitch.
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